Refund policy

We want you to love your purchase. If you are not fully satisfied, we're here to help.

Return window

 You have 14 days from the date you receive your order to request a return.

Eligibility

 To be eligible, items must be unused, in their original condition and packaging, with any tags attached. Certain items cannot be returned, including perishable goods, custom or personalised products, and intimate or hygiene items, unless they arrive damaged or defective.

How to start a return

 Email info@skydawnliving.com with your order number and the reason for return. We'll reply with instructions. Please do not send items back before receiving confirmation.

Return shipping

 Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong product. We recommend a tracked service, as we can't be responsible for items lost in return transit.

Refunds

 Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Damaged or wrong items

 If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and we'll make it right at no cost to you.

Contact. info@skydawnliving.com